Terms and Conditions
ORDERING INFORMATION
To place an order with Suspect Packages you will first need to set up account, you will only need to do this once and it will take you a few minutes to input your address details. This will also save you having to input your information every time you order.
To order any item please click on the ‘add to cart’ and follow the steps through to our secure payment page via World Pay once you’ve finished your shopping.
We ship worldwide and accept all major credit cards and also payment via cheque/postal order, to do this just print out the postal order form located in the ordering process and send it in with your payment to our PO Box address.
You can also order from our two sites at the same time if you want to, ie.Between this UK site, and our Australian one.
Orders are despatched the same day the are purchased via Royal Mail business post and usually take between 2-5 days within the UK, generally a week within Europe, and anything up to 2 weeks for the Rest of the World.
POSTAL RATES
Within the UK - 1st item = £2, then £1 per item thereafter (double LPs count as 2 items)
Europe - As UK + £0.50 per item
Rest Of World - As UK + £1 per item
RETURNS POLICY
All sales are final unless there is a manufacturer's defect or there was major damage caused during shipment. You have 14 days upon receipt of your order to file a claim with us regarding defects, damages, or items shipped in error. Damaged or defective items may only be exchanged for store credit. Please get in contact with us if this is the case via email or phone.
If an error has occurred in a customer order at the fault of Suspect Packages, then we will accept the item back for a refund or credit. However, if an error occurs at the fault of the customer ordering an item, Suspect Packages cannot be held responsible.
We do endeavour to get you perfect stock however every now and then a record can be received warped, if you receive a vinyl record that is warped this does sometimes happen due to imperfect presses and distributor storage. This problem is easy to correct. Just place your thumbs on the centre of the record and flex the edges in the opposite direction of the warp, rotate, repeat and test on the turntable. Do this a couple times whenever you play the record and it should fix itself.
PRIVACY AND DATA PROTECTION
Suspect Packages Ltd will hold and/or retain data in accordance with the Data Protection Act 1998 (UK).
We agree that;
•We will not share data with any company or individual not directly associated with Suspect Packages Ltd.
•We will not allow data to be shared about you with a third party for marketing without your express permission.
•You will not be subscribed to any mailing, catalogue or general contact database unless we have your explicit permission.
•All personal data that directly identifies you as an individual shall be stored in a secure environment and not made available to unauthorized parties.
•This data shall be made available to you for inspection as and when you require (a small charge will be made for the collection of such data within the bounds of the Data Protection Act 1998).
•Any data collected by us shall be made available to official bodies in the course of their duties if required by UK law to do so.
Our terms and conditions of use clearly outline items regarding your privacy which we advise you to read. Further to these articles are the following;
Use of cookies
•Cookies issued by our web site will not directly identify you or your location.
.They will be used in accordance with the Data Protection Act 1998 and will not be made available to third parties.
•Session Cookies: We may use session cookies to assist the functionality of our web site. These session cookies simply store information for the duration of your visit to our web site. They assist in such events as members logging in, auto completed forms and some shopping baskets. These session cookies are deleted on existing our web site.
•We will not use data miners, tracking cookies or marketing resource cookies.
•Any cookies held on your PC or Mac will be directly identifiable with us.
